Corporate Processes Assistant – Client Support

🔥 5 minutes ago

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Monitor the portfolio of legalization/registration processes, ensuring timely progress of requests • Provide customer service via phone, chat and other communication channels • Act as a liaison between the client and the operations team, ensuring clear and efficient communication • Update clients on the status of their processes and advise them on outstanding requirements and requests from the competent authorities • Route and follow up on requests with the operations team to ensure prompt resolution • Clarify questions and provide support throughout the customer journey • Deliver a high-quality service experience, contributing to customer satisfaction and loyalty • Identify opportunities to improve service and report situations that may impact the customer experience

🎯 Requirements

• Basic knowledge of Microsoft Office • Basic understanding of corporate law and regulations • Basic skills in company formation, amendment and closure processes (OAB, associations, unions, Commercial Registry) • Basic familiarity with government systems/portals (Commercial Registry portal, Federal Revenue - Receita Federal, municipal government portals) • Basic knowledge of municipal registration and updates • Experience in customer service • Experience with corporate/company processes • Pursuing a degree in Accounting, Law, Business Administration or related fields

🏖️ Benefits

• Caju Benefits Card – R$700.00 monthly, not deducted from payroll and maintained during vacation • Unimed Health Plan – 100% paid by Contajá, with co-payment only when used • Birthday Day Off • Wellhub (Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free sessions per month • Telenutrition – up to 2 free sessions per month • 15% discount on laboratory exams at the Dasa network • 30% discount on generic medicines at Pague Menos and 20% on brand-name medicines • Partnership with Estácio (education) • 'ImpulsoJá' Career Plan • Gamification with virtual coins redeemable for prizes, event participation and giveaways