Sales Performance Analyst

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Supervise and organize interactions conducted via chat, including WhatsApp and other platforms • Ensure fast, efficient responses aligned with the company’s commercial strategies • Identify sales opportunities by analyzing lead profile, urgency, closing potential, and average ticket value • Prioritize and assign opportunities to the most appropriate sales representatives • Monitor and analyze metrics such as conversion rate, average response time, response SLA, and performance by salesperson • Identify bottlenecks, propose improvements, and support strategic decisions for the commercial team • Coach sales representatives on customer service best practices • Support organization of the chat queue and focus on opportunities with the highest closing potential

🎯 Requirements

• Experience with commercial metrics, KPIs, and data analysis • Basic knowledge of accounting or accounting services • Experience with customer service via digital channels (WhatsApp, chat, omnichannel) • Advanced experience in lead qualification, prioritization, and distribution • Intermediate knowledge of Excel / Google Sheets • Experience with CRMs and commercial tools (Pipedrive, HubSpot) • Bachelor’s degree in Business Administration or a related field • Preferred: experience with sales in accounting firms • Preferred: experience with inside sales or pre-sales

🏖️ Benefits

• Caju Benefits Card – R$700.00 per month to use as you wish, not deducted from payroll and maintained during vacation • Unimed Health Plan – 100% paid by Contajá, with co-payment only upon use • Birthday Day Off • Wellhub (Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free monthly sessions • Telenutrition – up to 2 free monthly sessions • 15% discount on laboratory tests at the Dasa network • 30% discount on generic medications at Pague Menos pharmacies and 20% on brand-name medications • Partnership with Estácio for academic development • ImpulsoJá Career Plan • Gamification with virtual coins redeemable for prizes such as a Kindle, participation in industry events, and exclusive gifts