Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact. 

The global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. 
More than 1000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. 

Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2. 

For more information, visit www.contentsquare.com

Contentsquare

Account Executive

The Senior Account Manager is a critical front line function, responsible for day to day customer relationship management, customer satisfaction and revenues. The position will interface across all Company teams and functions including Consultants, Customer Success Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met. What you’ll do as a Senior Account Manager at Contentsquare: • Manage the customer life-cycle from deployment to renewal, cross-sell and up-sell • Promote the Contentsquare value proposition to existing customers within a highly competitive market • Manage complex sales cycles for renewals and expansions • Maintain and develop relationships within the assigned accounts • As part of a cross-functional team, monitor and improve customer satisfaction via Customer Consultants, Customer Success Managers and Implementation teams • Excel within a fast-paced, dynamic organization

Senior Account Manager

Customer Success & Support

• Value-focused customer success management with daily interaction with Fortune 500 companies
• Build and deliver tailored enablement programs to key users, including platform & insights training, certification, via onsite and remote meetings
• Assist clients in gaining insights into their operations via customer online interaction data, in-page and traditional analytics, and customer profile data
• Create and present research analyses and recommendations on website optimization and usability, user experience and conversion rates to clients’ marketing, analytics and management teams
• Partner with a cross functional account team (including regional sales) to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go
• Handle multiple simultaneous projects and engagements as part of the Consulting Services Group
• Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations
• Own client relationships and program manage to achieve predetermined goals
• Participate in the development of new service offerings

Associate Success Manager

Solutions Engineer

• Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company
• Hosting recurring meetings for your customers
• Acting as an internal champion for your customers with all Contentsquare teams
• Handling standard escalation management for your accounts
• Acting as a product adoption expert for your customers, including running sessions for them to do light product education
• Helping ensure your customers are following Contentsquare best practices
• Scoping new Contentsquare projects for your customers
• Performing project management for large Contentsquare projects your customers are working on
• Contentsquare product administration and maintenance assistance
• Providing Contentsquare platform configuration assistance
• Triaging critical issues in conjunction with the Customer Support team
• Creating and maintaining a customer ‘account plan’, including documentation on key areas of your customer’s configuration and usage details
• Creating and distributing regular reports to your customers

Senior Technical Account Manager

Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)
Work with the Associate Systems Administrator to plan the Gainsight roadmap and sprints
Collaborate with cross-functional end users to gather business requirements that impact Gainsight and configure the system to meet those needs
Develop new business processes in partnership with Customer Success leadership and cross-functional teams
Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major releases

Remote Jobs at Contentsquare

Contentsquare

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