Junior Customer Support Analyst – Tax Accounting

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Contmatic Phoenix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💼 Consulting

💸 Finance

Consulting • Finance

Contmatic Phoenix is a rapidly expanding company founded in 1987, specializing in the development of administrative software solutions tailored for the accounting, fiscal, and labor sectors. With over 25 years of experience, the company offers advanced software solutions for accounting firms and businesses, including ERP systems, commercial automation, and online legal consulting. Known for its high-quality support team and a large workforce of over 350 professionals, Contmatic Phoenix serves over 17,000 active clients and is recognized as the largest accounting software provider in São Paulo and one of the leading players in Brazil.

📋 Description

• Provide customer support via chat • Answer questions related to Contmatic's solutions • Log and follow up on support interactions • Track individual performance metrics • Work collaboratively with the team to resolve requests • Participate in training sessions and product updates

🎯 Requirements

• Basic knowledge of tax routines and legislation, including invoices, taxes, and tax obligations • Experience in customer support • Proficient in Microsoft Office and Google Workspace • Completed Accounting Technician certification or currently pursuing a degree in Accounting or a related field • Strong communication, organizational, proactivity, and problem-solving skills • Experience in accounting software companies or accounting firms is a plus • Experience with Zendesk is a plus • Courses or certifications related to customer service and communication are a plus

🏖️ Benefits

• Health insurance • Dental insurance • Childcare allowance • Home-office allowance • Payroll-deductible loan • Profit-sharing (PLR) • Life insurance • Day off • Pharmacy discount program • Home office setup • Empresa Cidadã program (parental leave benefit) • Discounts at educational institutions • Pet health plan • Company-provided equipment • Totalpass (wellness/fitness benefits)