Junior Level 1 Support Analyst, Bilingual (Spanish)

Job not on LinkedIn

🔥 37 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Provide first-level technical support to users • Respond via chat, phone and the Service Portal in Spanish for IT-related issues and requests • Ensure efficient handling and proper logging of requests • Resolve incidents within scope of responsibility • Escalate appropriately when necessary • Manage backlog • Manage telephone extension • Contribute to the continuity and quality of IT services

🎯 Requirements

• Relevant knowledge/experience in the area • Advanced spoken Spanish (conversational) • Ongoing or completed education in an IT-related field • English for reading and writing

🏖️ Benefits

• CLT employment contract (Brazilian statutory employment regime) • Remote work • Discounts on courses, universities and language schools • Stefanini Academy — platform with free, up-to-date online courses with certificates • Mentoring • Benefits club for medical consultations and exams • Medical assistance (health insurance) • Dental assistance (dental insurance) • Meal allowance or food voucher • Discount club with offers at partner establishments • Travel club (travel discounts and perks) • Pet care benefits/partnerships