Junior Support Analyst

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SYNVIA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

📦 Logistics

🚗 Transport

🤝 B2B

Logistics • Transport • B2B

SYNVIA is a logistics and transport company specializing in secure, compliant, and customized supply chain solutions for high‑value and sensitive industries. The company provides multimodal transport (road, air, maritime), temperature‑controlled and regulated warehousing (including ICPE), handling of dangerous goods, customs transit services, and value‑added operations like co‑packing, labeling and kitting. SYNVIA focuses on B2B clients in sectors such as chemistry, energy, agriculture, cosmetics and public hygiene, emphasizing traceability, regulatory compliance, and operational agility.

📋 Description

• Act as the technical focal point for platform support, ensuring stability, availability and continuity of services • Triage and investigate incidents, identify root cause and propose fixes or improvements with the product and development teams • Support failure analysis, validate fixes, follow up on deployments and perform post-deployment monitoring • Create and maintain system monitoring, alerts and operational metrics • Contribute to incident prevention and continuous improvement • Record, document and track technical incidents to ensure traceability, history and clear communication between involved teams • Perform analysis of logs, databases and services to diagnose and resolve technical issues • Contribute to improvements in support processes, automations, verification routines and technical documentation • Ensure communication and alignment with software user teams, supporting technical issue resolution and product evolution

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related fields • Previous experience in Support • Good communication skills and ease interacting with different teams and audiences • Ability to identify, analyze and resolve problems in a timely and structured manner

🏖️ Benefits

• Transportation allowance • Parking (subject to availability) • Health plan with no monthly premium for the employee; co-pay applies to exams and consultations • Dental plan with monthly co-pay • Life insurance at no cost to the employee • Flexible meal/food allowance • Partnership with SESC • Physical health program - TotalPass • Day Off – Healthcare professional • Childcare assistance (subject to internal policy)