Technical Support Consultant, Fluent English & Spanish

🔥 14 minutes ago

🌐 Brazil, Argentina, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇪🇨 Ecuador – Remote 🇵🇪 Peru – Remote 🇨🇱 Chile – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide technical support via email for subscription-related questions, cancellations, pricing, and rate inquiries • Help customers navigate the app and understand its key features and functionality • Guide users through keyboard installation and setup • Troubleshoot basic keyboard issues • Solve customer problems, ensure customer satisfaction, and deliver outstanding service • Collaborate in a multicultural and multilingual environment

🎯 Requirements

• Excellent English and Spanish communication skills, at least C1 in spoken and written English and Spanish • At least 6 months of experience in a customer support role • Technical background or experience working with technical products • Experience working with software products or platforms • Experience working in a startup environment • Ability to work independently with minimal documentation, clear instructions, or established processes • Strong adaptability and problem-solving skills • Ability to quickly understand new products and workflows • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • CV submitted in English

🏖️ Benefits

• Fixed schedule: Mon–Fri, 3 PM–11 PM GMT+3 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Personal computer and stable internet connection required for home-office work • Potential benefits and conditions may vary depending on engagement terms; employees may receive benefits not available to independent contractors