Customer Success Manager (Cyber)

February 20

Conversant Group

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Secure, Dependable IT Infrastructure. Strategically combining people, process, and technology since 2009.

Citrix XenApp/XenDesktop/NetScaler/ShareFile/Provisioning • Microsoft Exchange • Virtualization - Desktop/Server • Storage Area Networks • Infrastructure Management

51 - 200

Description

• Work with enterprise level, complex customers to drive use cases and business outcomes • Monitor customer health and satisfaction • Hold cadence calls with customers to review key metrics • Proactively find opportunities to contribute to the customer experience • Work cross departmentally to solve customer escalations • Deliver against quarterly KPI’s • Conduct internal QBR’s • Be the internal voice of the customer • Work with sales on expansion, upsell and renewal opportunities • Additional responsibilities as assigned

Requirements

• 5+ years experience in Customer Success management roles • Demonstrated success in hitting KPI’s • Understanding of annual recurring revenue models • Excellent analytical, organization, and problem-solving skills • Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities • Ability to form relationships across all levels of the company while modeling Conversant’s culture and values

Benefits

• Internal and external learning & development opportunities, including career advancement. • Competitive compensation & benefits. • Scheduled & flexible PTO programs. • Fully remote work options. • Family friendly programs • Care packages • Regular team building events.