ServiceNow CSM Developer

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GFT Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

Cybersecurity • Compliance • SaaS

GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.

📋 Description

• Design, development, and maintenance of scalable solutions. • Configure, customize, and evolve processes related to the CSM (Customer Service Management) module. • Develop applications using App Engine, including scoped applications. • Build integrations between ServiceNow and external systems using REST and SOAP APIs. • Perform performance optimizations and troubleshooting on scripts, workflows, and integrations. • Ensure data security through correct implementation of ACLs and access controls. • Participate in defining technical solutions, code reviews, and platform governance. • Work collaboratively with cross-functional teams to gather and implement requirements.

🎯 Requirements

• ServiceNow development • Advanced development with: optimized GlideRecord; GlideAggregate; Script Includes (Client-callable and server-side); GlideAjax; Scheduled Jobs; Business Rules; Client Scripts; UI Policies; performance tuning and scripting best practices. • Experience with: REST and SOAP APIs; IntegrationHub; Spokes; handling JSON and XML payloads; inbound and outbound processes; OAuth and Basic Authentication. • Advanced knowledge of: ACLs; data security; access segregation; Domain Separation in multi-company/multi-tenant environments. • Implementation and configuration of: Case Lifecycle; Service Catalog for CSM; Advanced Work Assignment (AWA); Agent Workspace; SLAs and OLAs; Service Portal and/or CSM Portal. • Application development using: Scoped Applications; App Engine Studio; Decision Tables; UI Builder (desired); versioning with Update Sets and/or source control (Git).

🏖️ Benefits

• Multi-benefit card – choose how and where to use it. • Tuition assistance for undergraduate, postgraduate, MBA, and language courses. • Certification incentive programs. • Flexible working hours. • Competitive salaries. • Annual performance reviews with a structured career development plan. • Opportunity for international career assignments. • Wellhub and TotalPass. • Private pension plan. • Childcare assistance. • Health insurance. • Dental insurance. • Life insurance.