Customer Support Analyst

March 23

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Cority

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Global enterprise EHS software provider empowering those who transform the way the world works.

Occupational Health Software • Safety Management Software • Industrial Hygiene Software • Environmental Management Software • Ergonomics Software

201 - 500

Description

• Initial point of contact for technical or functional issues • Liaise with Tier 2 groups to resolve customer cases • Gain product knowledge through training and application exposure • Document and update support cases • Monitor and update clients on case progress • Assign technical and functional problems to appropriate teams • Escalate customer concerns to management • Communicate issues to programming/R&D teams • Assist with testing technical features • Abide by company policies and procedures • Be aware of information security requirements

Requirements

• Graduate of a computer science or related program • Highly customer-focused with excellent service skills • Strong organizational skills • Knowledge of system development life cycles and project management • Ability to work independently and within a team • Strong time management and interpersonal communication skills • Technical skills in Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls, Web Services • Previous experience in occupational health and safety is an asset • Passion for excellence and ability to quickly understand technical solutions

Benefits

• Industry-leading technology • Empowerment to transform the way the world works • Comprehensive, human-centered, and secure SaaS platform • Opportunity to help workers and businesses thrive worldwide • Strong employee culture • Recognition through awards