High Performance Networking Technical Support Engineer – EMEA

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Cornelis Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🔧 Hardware

🏢 Enterprise

💰 $29M Series B on 2022-11

Artificial Intelligence • Hardware • Enterprise

Cornelis Networks is a leading provider of intelligent, scalable, high-performance interconnects designed for AI applications. The company specializes in delivering end-to-end purpose-built high-performance fabrics to commercial, scientific, academic, and government organizations. Cornelis Networks’ solutions are aimed at enhancing performance, scalability, and efficiency across hyperscale, cloud AI, and on-premises AI/HPC environments. Their offerings are known for scalable architecture, high bandwidth solutions, and universal compatibility with accelerators and GPUs. Originating as an Intel spin-off, the company is positioned to challenge existing technologies like InfiniBand and Ethernet, providing advanced interconnects that power modern AI infrastructure.

📋 Description

• Provide professional, high-quality customer support for Cornelis Networks products • Take technical ownership of user-reported issues and drive diagnosis and resolution • Manage incoming customer support issues via email, portal postings, or phone calls • Escalate issues according to documented procedures • Periodically support off-hours on-call activities • Partner cross-functionally with technical staff to identify and resolve issues • Support OEMs and system integrators with new cluster installation and acceptance • Provide remote or on-site support as needed • Ensure customer readiness for product updates and understand their impacts • Provide input for upgrade and early-capability materials and documentation • Advocate for customers during product planning and sustaining periods

🎯 Requirements

• Proficient in English, written and verbal • Must submit resume in English • 5+ years of experience programming with C, C++, Perl, Python, and/or Fortran • Knowledge of Linux scripting • 5+ years of system troubleshooting, network configuration, and troubleshooting experience • Strong analytical skills • Strong interpersonal, verbal, and written communication skills • Ability to work across geographies, time zones, companies, and organizations • Ability to travel to Cornelis headquarters for periodic meetings and training • Ability to travel to partner/customer locations up to 25% typically and 50% at peak periods • B.S. degree in Engineering, Computer Science, or a related discipline, or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support • Related high-performance networking experience preferred • Experience developing or troubleshooting Linux device drivers preferred • Experience installing, configuring, and administering enterprise Linux servers in clustered environments preferred • Knowledge of parallel programming, especially MPI and/or SHMEM, and troubleshooting in HPC/AI cluster environments preferred • Two years of experience with more than one operating system preferred • InfiniBand experience preferred • Cluster storage experience preferred • Ability to analyze, break down, understand complex problems, and communicate solutions effectively • Ability to manage customer expectations and balance customer requests with business needs • Experience providing user support in a network or HPC environment

🏖️ Benefits

• Competitive compensation package including base salary, performance incentives and equity participation • Additional benefits depending on geographic location • Paid holidays • Flexible work arrangements