Business Operations Analyst – Order Management

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Drive the order form execution process for Americas-based deals and directly support the deal desk organization • Support Salesforce operations, including opportunity auditing, contract documentation, and CPQ data management • Ensure revenue documentation is obtained and attached for all closed/won Salesforce opportunities in a timely manner • Support customer provisioning to ensure correct subscription products are delivered on time • Analyze acquisitions and integrations for provisioning, CPQ/entitlement tracking, and order management processes • Partner with internal stakeholders and the business applications team on improvements to back-office operations and reporting • Support ad hoc operational projects and analysis as needed • Maintain accurate and complete contract and subscription records for active customer accounts • Review, update, analyze, and correct closed/won Salesforce opportunities daily • Process final documents for execution and update Salesforce records within 24 hours according to the runbook • Conduct entitlement analysis and coordinate with Revenue and FP&A teams to support revenue recognition and financial planning • Support CVM and Sales teams with contract and entitlement inquiries • Maintain the integrity and accuracy of global customer entitlement records

🎯 Requirements

• 4+ years of experience in business operations or financial analysis • Ability to focus on operational efficiency and think outside the box • Experience with Office, Google Suite, Salesforce, and other standard software tools • Microsoft Excel expert user • Salesforce proficient user • Google Mail proficient user • Google Drive proficient user • Exceptional analytical and quantitative skills • Effective communication across all organizational levels • Ability to work with employees based in the US • Ability to work productively and proactively with minimal oversight • Methodical, investigative, analytical, and detail-oriented approach • Ability to perform repetitive tasks for extended periods without compromising quality • Ability to research unknown accounts and identify accurate account details using available information

🏖️ Benefits

• Two company-wide paid wellness days off each year • Paid day off on your birthday or another day within your birthday month • 40 hours of paid volunteer time off annually • Free, confidential, 24/7/365 Employee Assistance Program with counseling and emotional support, work-life solutions, financial advice, legal guidance, and new-parent support • Zurich Travel Assist business travel protection, including medical, safety, pre-trip planning, and emergency support • Monetary referral bonuses for successful employee referrals • Location-specific benefits packages, including comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection