Craftsman Technology Group is a technology services firm with a mission to help nonprofit organizations grow and thrive.

We pair technical expertise with a deep understanding of the sector to craft tech solutions that last.

We specialize in thoughtful systems design and implementation, data analysis and business intelligence, and Salesforce administration for nonprofits. 

Our work prioritizes outcomes over hours, root cause solutions over quick fixes, and engaged relationships above all else.

Our experience is deepest with organizations that focus on Community Development (CDFIs), Public Health, and building strong, inclusive communities.

We strive to do good for our staff, good for our communities, and good for our world at large.

We provide 100% of our services to mission-driven organizations. Our team is 100% salaried, full-time professionals. We are a 100% employee-owned small business.

Craftsman Technology Group

Business Analyst

• In this forward-looking role, you will assist our nonprofit clients in defining workflows, requirements, and solutions for their Salesforce instance while meeting their holistic needs.
• You will participate in project discovery, design, configuration, training, and documentation with the goal of delivering an on-time and on-budget project.
• In this position, you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients' solutions.

Business Analyst (Salesforce)

Customer Success

• Craftsman Technology Group is seeking a Client Success Manager (CSM) to join our Managed Services team who will bring these same values and passion to help nonprofit organizations. A CSM is a client-facing full-time salaried position. In this forward-looking, proactive role, you will manage a portfolio of nonprofit organizations, meeting their support, operations, and growth needs, while also responding to issues as they may arise. You will be responsible for establishing and maintaining trusted advisor relationships, driving adoption, managing support, and working with clients to develop a strategic vision for their CRM investment. With your strong account management skills, you will advise and guide clients in using cloud-based technology platforms. You will deliver on commitments, manage workflows in a deadline-oriented work environment, and actively participate in contributing to continuous improvement initiatives. Above all, you will demonstrate a high level of ownership and ability to navigate ambiguity. You will have opportunities to expand your CSM’s professional skills into new areas of the Salesforce platform, advanced data and analytics, and more.

Client Success Manager (Salesforce)

Sales

• Understand clients’ needs, as communicated by the Client Success Manager and client themselves
• Assess technical, functional, and process requirements
• Analyze business process needs and provide recommendations for improvement
• Monitor client ticket queues and work to resolve issues promptly
• Provide concise status updates on tickets
• Configure Salesforce-based tools and technology per requirements
• Conduct testing and track issues and their resolution
• Create business process documentation and contribute to the Craftsman knowledge base
• Communicate clearly and professionally in verbal and written situations

Remote Jobs at Craftsman Technology Group

Craftsman Technology Group

Business Analyst (Salesforce)

Craftsman Technology Group

Client Success Manager (Salesforce)

Craftsman Technology Group

Technical Analyst (Salesforce)

Craftsman Technology Group