Instructional Designer, Customer Education & Enablement

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱1.6M - ₱2M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📣 Marketing

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Design eLearning, microlearning, instructional videos, interactive activities, scenario-based exercises, job aids, performance support materials, product walkthroughs, feature tutorials, and short-form explainers • Apply adult learning principles to create learner-centered experiences, including objectives, storyboards, scripts, and facilitator guides • Translate technical product concepts into clear, task-based, reusable, accurate, and accessible content • Design role-based learning paths for customers, partners, and global employees • Build a certification program with assessments measuring platform proficiency • Create onboarding curricula, asynchronous learning, and virtual and in-person workshops • Partner with Product, Product Marketing, Customer Success, Implementation, Support, Product Education, and subject matter experts • Convert recurring support-ticket themes into learning and design in-app guidance • Use generative AI throughout the design lifecycle with human-review, accuracy, and accessibility standards • Build modular content systems usable by people, support bots, agent copilots, and AI tutors • Develop, publish, and maintain learning content in Sana LMS • Analyze product usage and support data to identify customer struggles and close learning gaps • Create knowledge checks and practical assessments; use completion, assessment, engagement, and feedback data to improve content and report on readiness and effectiveness

🎯 Requirements

• 4+ years of instructional design, learning experience design, customer education, or training development experience, including at least 2 years in B2B SaaS • Portfolio of adult-learning experiences, including video content, with evidence of results • Command of adult learning principles, ADDIE or SAM, and Kirkpatrick evaluation models • Daily hands-on use of AI tools and strong prompting skills • Strong video production skills using tools such as Camtasia, Descript, or Synthesia • Experience with authoring tools such as Articulate Rise 360 • Experience administering an LMS • Experience building a customer academy, certification program, or structured learning paths for a complex platform • Ability to use adoption and support data to form hypotheses and connect learning to measurable outcomes • Ability to learn a complex product quickly and work with subject matter experts • Strong writing, visual communication, organization, and project management skills • Ability to independently deliver projects • Bonus experience with martech, adtech, creator marketing, Pendo, Appcues, AI-native learning platforms, Zendesk Guide, or n8n

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