Senior Machine Learning Engineer (Chat Agent)

September 26, 2023

Cresta

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Real-Time Intelligence for Contact Centers

AI • Machine Learning • Voice • Chat • Contact Center

51 - 200

Description

• Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives. • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices. • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7. • Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements. • Help shape the direction of machine learning and artificial intelligence at Cresta.

Requirements

• Master's degree or PhD in Computer Science or related technical fields. • Minimum of 5 years of experience in software development, with a strong focus on machine learning and natural language processing. • Proven hands-on experience in developing, deploying, and maintaining ML/NLP models and pipelines. • Expertise in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers. • Solid understanding of software development principles, data structures, algorithms, and design patterns. • Experience with LLMs. • Experience with model optimization. • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus. • Strong problem-solving, communication, and collaboration skills.

Benefits

• Attractive salary • Cresta stock options