Technical Support Engineer - Remotely within Europe

February 14

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Cryptio

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Enterprise-grade accounting, audit, and tax software for your digital assets.

Crypto-currency • Portfolio management • Accounting

11 - 50

💰 $10M Series A on 2022-06

Description

• Cryptio is looking for a Technical Support Engineer interested in working in the finance / accounting field. You will be joining our L2 Support squad, which focuses on providing excellent technical support to enterprise customers. • You’ll collaborate closely with the L1 Support squad, the Customer Success squad, as well as the software engineers developing our products. This is a central role, which demands great team work. • Deliver exceptional technical customer support • Own, troubleshoot and resolve customer technical issues (Zendesk tickets) • Leverage your technical expertise to implement “one time fixes” • Contribute to our back office / tooling roadmap • Advocate Cryptio best practices both internally and externally • Provide feedback to the Engineering and Product teams, based on customer needs

Requirements

• 3+ years of experience in a similar role • Good knowledge of TypeScript • Fluent with SQL (mandatory, we use PostgreSQL) • Familiar with Grafana (or similar) • Familiar with Zendesk (or similar) • Fluent in English & French (mandatory) • Excellent communication and organisational skills • Thriving when working with others • Quick learner • Interested in the crypto field (crypto knowledge is NOT mandatory) • Prior experience working on finance-related products OR crypto-related products, confident with numbers • Prior experience working in a start-up / fast-paced environment

Benefits

• Cryptio is an enterprise-grade crypto back-office platform. • Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. • We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. • Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments. • We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. • We are a remote-first company, you can choose where you work from (CET + / - 2h). • However, you’ll be asked to come into either the London or the Paris office for your onboarding (we’ll arrange everything).