Staff Product Manager, Workflows

April 2

Customer.io

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Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.

marketing • analytics • customer retention • user retention • email marketing

51 - 200

💰 Series A on 2022-03

Description

• Lead the Workflows squad in achieving strategic outcomes with solutions that are: - Valuable (our customers choose to use) - Viable (the solution works within the constraints of the business) - Usable (our customers can figure out how to use) - Feasible (our engineers have the skills and technology to implement) • Develop a deep knowledge of our prospects and customers, industry trends, and the competitive landscape. Use this knowledge to educate, advocate, and influence within the company. • Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own. • Take accountability for results, even though you're working through others to achieve them.

Requirements

• Ability to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone). • Leading with a compelling vision, executed in iterative steps that prioritize learning and delivering customer value. • An infectious energy when sharing customer stories, used to aligning the team around the customer’s experience. • Genuine curiosity, always asking “Why?” one more time. • Proficient with data including how to source, analyze, and present quantitative and qualitative data. • Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear. • A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often. • An excellent writer who values clarity and brevity while avoiding jargon.

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year