Account Manager

🔥 0 minutes ago

🐎 Kentucky, Nevada, +4 more states – Remote

🐎 Kentucky – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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CXT Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

Logistics • Software • Transportation

CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America. With over 25 years of experience, CXT Software specializes in creating user-friendly logistics software that enhances efficiency and operations for courier services in various sectors including healthcare, automotive, and retail. Their platform integrates advanced AI-driven technologies for route optimization and automated dispatching, providing unparalleled support for drivers, dispatchers, and clients.

📋 Description

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets • Identify up-sell and cross-sell opportunities and progress them to close • Build and maintain a healthy expansion pipeline (3–4x coverage) against quota • Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance • Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks • Lead commercial conversations with customers — pricing, renewals, and contract changes • Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution • Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

🎯 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales • Proven track record of independently identifying and closing expansion opportunities • Experience owning revenue targets (NRR, expansion, or renewals) • Strong commercial acumen and negotiation skills • Ability to manage multiple accounts and priorities effectively • Experience working cross-functionally to drive customer outcomes • Comfortable operating in an evolving, fast-paced environment • Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

🏖️ Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. • Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. • Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals. • Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. • Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!