Client Success Manager - Enterprise

March 20

DailyPay, Inc.

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Changing The Way Your Money Moves

Finance as a Service • On-Demand Finance • Receivable Factoring • Financial Wellness • FinTech

501 - 1000

💰 $260M Debt Financing on 2023-01

Description

• Lead point of contact for all client account management matters • Suggest solutions and innovative ideas to meet client needs • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution • Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account • Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders

Requirements

• Proven work experience of 5+ years as a CSM or Sales • Demonstrable ability to communicate, present and influence client C-Level stakeholders • Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Google Suite, and MS Office (particularly MS Excel) • Understanding of sales performance metrics or KPIs • Experience delivering client-focused solutions to client needs • You have a client first mentality, always • Availability to travel as needed • HR/Payroll Experience

Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match