Customer Care Leader

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Manage Customer Care Sales and Service-focused CSR teams • Provide leadership across the customer service team • Set clear objectives and individual development plans • Define and communicate team accountabilities • Monitor and analyze KPIs and implement process changes or countermeasures • Lead Customer Care teams to achieve operational targets and KPIs • Align and implement standard work with global Customer Care leadership • Monitor multi-channel responsiveness and implement alternate coverage models • Collaborate with Operations, Commercial, and Finance stakeholders • Handle escalated problems, complaints, and personnel issues • Align departmental goals with overall strategic direction and monitor progress • Provide guidance and feedback for associate projects, problem solving, and professional development • Demonstrate behavior consistent with Beckman Coulter and Danaher Core Values • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree • Knowledge of Oracle and Salesforce • Excellent computer skills, including Microsoft Office applications • Proficiency in typing • 5+ years of Customer Service experience • Experience leading a team • Proven track record of leading sales support/customer service support teams • Data-driven, process-oriented customer support management practices • Knowledge of Beckman LS products and systems/tools used to process quotes and orders is a plus • Willingness to travel 25%, both international and domestic

🏖️ Benefits

• Comprehensive, competitive benefit programs • Health care program • Paid time off • Flexible, remote working arrangements for eligible roles • Remote work from home