Product Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Provide Tier 2 technical support for Corrigo applications • Troubleshoot various and complex Corrigo issues • Manage incidents and service requests in multiple ticketing queues for multiple applications • Be available for chat and live call transfers from OSC Corrigo L1 • Mentor OSC L1 Response Team members • Assist in creating user-facing knowledge articles • Participate in post-migration application testing • Test complex scenarios to determine causes, symptoms, scope, alternative workflows, solutions, and verification of defect reports • Document steps, findings, and suggestions and escalate issues to Tier 3 • Perform tests, research issues, and engage with Support Department stakeholders to fully understand reported issues • Make outbound calls to gather details and understand specific workflows • Develop and maintain understanding of application features and functionality • Collaborate with the Learning Team on training and support information updates • Stay current on new features, releases, known issues, workarounds, and processes • Develop Corrigo application expertise and become a Subject Matter Expert

🎯 Requirements

• (3+) years of work experience collaborating with teams in a matrix leadership environment (REQUIRED) • (5+) years of relevant/professional experience related (REQUIRED) • Experience in Real Estate industry (PREFERRED) • Advanced troubleshooting ability and logic • Independent motivation • Excellent attention to detail • Superior proactive customer service skills • Superior troubleshooting skills • Strong interpersonal skills with the ability to engage and communicate with clients and diverse employees • Previous ITIL training and knowledge • Previous experience and competence with an ITIL ticketing tool like Salesforce/ServiceCloud • Ability to work reliably and consistently from home • Availability Monday–Friday aligned to U.S. business hours, 8am–5pm Central Time

🏖️ Benefits

• Remote work / virtual position • 40 scheduled weekly hours • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities