Hotel Onboarding, Support Agent

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HyperGuest

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

✈️ Travel

🏨 Hospitality

Logistics • Travel • Hospitality

HyperGuest is a revolutionary travel channel platform aimed at transforming the hotel and travel provider ecosystem. By offering a direct connection between accommodation providers such as global hotel chains and travel providers including travel agencies and OTAs, HyperGuest eliminates the need for middlemen, thereby reducing commission costs and improving transparency in room bookings. Utilizing a sophisticated API, the platform allows hoteliers to offer real-time room availability and dynamic rates to travel partners, fostering greater connectivity and profitability. HyperGuest empowers both accommodation providers and travel operators to grow their business by providing a seamless and transparent booking experience, enhancing sales and expanding network reach.

📋 Description

• Set up hotel's profile based on Department's guidelines • Serve as a primary contact for customers during the Onboarding process • Provide insights to business customers to ensure they get the most out of the platform and help grow the customer base • Implement customer support software tools • Promote a "customer first" environment • Communicate with customers worldwide through video calls, online chat, and emails • Understand customer outcomes and analyze customer needs • Achieve high Customer Satisfaction and retention

🎯 Requirements

• 3+ years customer success experience • Experience in implementation of customer support software tools – A must • Experience in solving technical troubleshooting • Proven track record of working in a customer-facing role • Excellent English both spoken and written – A must • Hotel Revenue Management / Hotel Reservations Department knowledge- A plus • Knowledge and experience with hotels reservation and Channel Manager systems – A plus • Strong analytical skills, with the ability to translate data into insights • Passion for providing great service to customers worldwide • Availability to work in shifts including occasional weekends