Headout
201 - 500 employees
Founded 2015
✈️ Travel
🛍️ eCommerce
💰 $30M Series B on 2022-02
Travel • eCommerce • Travel Services
Headout is a travel and experience platform that connects travelers with curated activities and experiences around the world. From popular attractions like the Eiffel Tower and Burj Khalifa to offbeat tours and entertainment options, Headout offers a wide range of ticketing services, ensuring quality and affordability. With a user-friendly app and 24/7 customer support, Headout makes it easy for travelers to book last-minute experiences in top destinations globally.
Associate/Senior Associate, Customer Experience
Job not on LinkedIn
🔥 11 minutes ago
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Headout
201 - 500 employees
Founded 2015
✈️ Travel
🛍️ eCommerce
💰 $30M Series B on 2022-02
Travel • eCommerce • Travel Services
Headout is a travel and experience platform that connects travelers with curated activities and experiences around the world. From popular attractions like the Eiffel Tower and Burj Khalifa to offbeat tours and entertainment options, Headout offers a wide range of ticketing services, ensuring quality and affordability. With a user-friendly app and 24/7 customer support, Headout makes it easy for travelers to book last-minute experiences in top destinations globally.
📋 Description
• Handle customer interactions through calls, emails, and chat • Swiftly address customer concerns and deliver high-quality experiences • Ensure every interaction leaves customers satisfied and impressed • Manage queries across chats, calls, and social media platforms • Collaborate with internal teams to address guest queries promptly and accurately • Identify and improve internal processes for increased efficiency • Work in a 24/7 customer service environment with shift flexibility
🎯 Requirements
• Fluent in English, both in writing and speech • Detail-oriented with strong attention to small details • Organized and systematic, with an interest in optimization • Forward-thinking and focused on lasting solutions • Comfortable with shift work in a 24/7 customer service environment
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