Senior Desktop Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trinity Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Corporate round on 2023-02

Healthcare • Logistics • Marketing

Trinity Life Sciences is a commercial strategy and technology company that helps life sciences organizations bring products to market and optimize commercial performance. It provides a combination of expert consulting services and a SaaS data & analytics platform (TrinityEDGE) with AI-enabled tools for forecasting, launch planning, market access, HEOR, real‑world evidence, customer engagement, and commercial analytics. Trinity partners with biotech, pharma and medtech clients to accelerate launches, inform pricing and access, and drive measurable revenue outcomes.

📋 Description

• Troubleshoot Tier I, II, and III laptop hardware/software, peripherals, Windows OS, Microsoft/generic applications, and basic iOS device issues • Administer Office 365, including Exchange, SharePoint, Endpoint, and Teams • Configure, monitor, secure, and maintain inventory tools for end-user devices • Support Microsoft Azure, Intune, AWS, networking, Windows Server OS, Active Directory, and Group Policy environments • Manage antivirus/EDR solutions • Operate ticketing systems, identify trends, perform ticket analytics, and provide daily analytics updates and reports to management • Purchase, plan, distribute, and manage enterprise-wide laptops and other hardware • Train and mentor junior-level and outsourced staff • Create team documentation and standard operating procedures • Support audio/video conferencing devices, printers, print services, door security systems, and related infrastructure devices • Provide advanced remote support and resolve end-user issues • Act as a technical subject matter expert, lead escalations, and drive issue resolution • Work PST hours while based remotely in India

🎯 Requirements

• Bachelor’s degree in computer science required but not mandatory • 7–10 years of hands-on experience in helpdesk or desktop support within a professional environment • Extremely proficient in Tier I, II, and III troubleshooting of laptop hardware/software and associated peripherals • Proficiency with Windows OS, Windows 11, macOS, Microsoft/generic applications, and basic knowledge of iOS devices • Office 365 administration, including Exchange, SharePoint, Endpoint, and Teams administration • Knowledge of configuring, monitoring, security, and inventory tools for end-user devices • Working knowledge of Microsoft Azure and Intune; basic understanding of AWS and networking principles • Basic understanding of Windows Server OS, Azure, on-premises Active Directory, and Group Policy • Proficiency in antivirus/EDR management • High-level knowledge of ticketing systems; ServiceNow preferred • Basic PowerShell scripting • Experience with enterprise-wide laptop and hardware purchasing, planning, distribution, and IT purchasing practices • Ability to train and mentor junior-level and outsourced staff • Ability to create team documentation and SOPs • Basic understanding of audio/video conference devices, printers, door security systems, and other infrastructure-supporting devices • Excellent communication, customer service, stakeholder management, and collaboration skills • Ability to manage multiple priorities • Experience with ITSM/ITIL practices, preferably ServiceNow • Understanding of endpoint security, antivirus, device management, user administration, access management, networking fundamentals, and print services • Familiarity with remote support tools such as BeyondTrust (Bomgar) • Ability to act as a technical SME, lead escalations, and drive issue resolution

🏖️ Benefits

• Full-time employment