Service Team Lead

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Lead, manage, coach and mentor the service team in the assigned region • Manage, coach, mentor and support a team of approximately 16 service technicians • Conduct customer visits • Support field technicians with preventive maintenance, repairs, troubleshooting, phone support and upgrades • Achieve revenue utilization targets and annually defined KPIs • Ensure the use of relevant Danaher Business System tools for process improvement • Further develop robust daily management and participate in Kaizen events • Apply problem-solving processes to implement root-cause and corrective actions • Promote the service business, employee effectiveness and efficiency, and professional development

🎯 Requirements

• Proven experience or ability to work in a leadership role • Commercial drive to run the service operation profitably • Proven success in using and implementing service KPIs • Ability to drive and improve customer satisfaction • Ability to prioritize the team's workload to maximize efficiency • Fluent German with strong communication skills • Good written and spoken English • Knowledge of SFDC reporting and tools is an advantage

🏖️ Benefits

• Fully remote / work from home • Flexible, remote-capable work models • Rewarding career opportunities regardless of work arrangement • Professional development opportunities