Degica Co, Ltd.
Making Japan simple
eCommerce • ePayments • Game Publishing • Gaming • Japanese
11 - 50
Technical Support Engineer
April 26
Degica Co, Ltd.
Making Japan simple
eCommerce • ePayments • Game Publishing • Gaming • Japanese
11 - 50
Description
• Troubleshoot customer issues, and provide solution or technical context to the Customer Success team within our set SLAs and SLOs • Triage and escalate issues as required to the product and engineering teams • Be an expert on our platform and products, supporting colleagues and customers with your knowledge • Contribute to our knowledge base for internal and external use • Assist with incident response and management • Act as our customer’s champion, tracking product feedback from customers and relaying it to the product and engineering teams
Requirements
• Excellent problem-solving skills: creative, logical thinking with an attention to detail • Experience with log monitoring and analysis services like Datadog • Experience with SQL queries • Ability to communicate with technical and non-technical individuals • Effective English communication skills, both written and spoken • Strong customer service acumen • Ability to effectively prioritize and manage multiple-tasks • Demonstrated experience providing software support
Benefits
• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration • 10 days regular vacation, additional 5 days summer and 5 days winter vacation • Paid birthday holiday • Budget for self-learning allowance, to ensure our employees’ skills remain current • Language training for Japanese
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