Customer Support Representative

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Provide front-line customer support via live chat and email on behalf of commonsku • Handle inbound support requests from commonsku customers through ticketing systems • Respond to customer inquiries submitted via live chat and email • Provide how-to guidance, basic troubleshooting, and directional training on the commonsku platform • Escalate tickets requiring deeper investigation or involving suspected system issues or bugs • Communicate with commonsku teammates via Slack for internal coordination and escalation • Perform ad hoc duties as assigned

🎯 Requirements

• Highly proficient in spoken and written English; Spanish fluency is a plus • Dedicated to providing outstanding service to clients and members • Analytical problem-solving skills • Accuracy in documentation, reporting, and communication • Integrity, confidentiality, and respect in all interactions • Ability to manage multiple service cases and meet performance goals under pressure • Bachelor’s degree in Communications, Marketing, Business Administration, or a related field • 1–3 years of experience in Customer Service, Client Services, Technical Support, or related roles • Must be available to work U.S. CST hours (night shift in PH time) • Basic math and calculation skills • Proficient in HubSpot, Gmail, Slack, and the commonsku platform or similar CRM/help desk platforms • Comfortable using AI tools such as ChatGPT or Claude • Strong written communication skills for live chat and email support • Ability to meet service-level response times and manage multiple customer conversations • Email first response within 6 working hours of receipt • Live Chat first response within 4 minutes of chat initiation

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth