DCX Team Leader

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🕒 June 10

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Ensures client services team members are meeting expectations of client; • Conducts ongoing training with both new hires and longtime employees; • Tracks and manages employee attendance; • Completes regular reviews of employee performance; • Provides coaching and mentoring to all team members who are having performance and work issues; • Collaborates with various teams and departments regarding employee and operational concerns; • Alerts sales and hiring teams whenever a new hire is needed; • Regularly reports to the Customer Success Management leadership on key team metrics such as team performance, goals, attendance, and other issues; • Performs tasks analogous to the foregoing.

🎯 Requirements

• Minimum 3 years of experience in a team lead role. • Minimum 3 years of experience in the BPO industry. • Software knowledge: Microsoft Excel required; Microsoft Office knowledge required. • Written and spoken English skill: Very Proficient.

🏖️ Benefits

• Work-from-home opportunities • Travel allowances • Meals • Generous salaries • Empathetic management • Growth-oriented training