Junior Account Manager

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Enter, process, track, and manage client orders from initial request through final delivery using NetSuite or other order management systems • Monitor order progress, timelines, pricing, inventory, and delivery requirements • Support Senior Account Managers with day-to-day project coordination and administrative activities • Maintain accurate client, project, pricing, and order information across internal systems and shared files • Request product quotes, verify inventory, and confirm production and delivery timelines with suppliers • Follow up with vendors regarding order status, lead times, shipping, and project requirements • Assist in identifying alternative sourcing solutions for unavailable or delayed products • Serve as a secondary point of contact for client inquiries about proposals, products, order tracking, and project updates • Respond to client requests and provide updates on orders, delivery timelines, samples, and vendor information • Own smaller orders or projects from start to finish when assigned • Research and source branded merchandise, promotional products, apparel, and corporate gifting options • Coordinate ordering, receiving, and shipment of product samples • Assist with client presentations, product decks, and proposals using SAGE and Canva • Maintain client and project records in NetSuite, Google Drive, spreadsheets, and other internal systems • Review project information and assist with quality checks for specifications, pricing, quantities, shipping, and client requirements • Document job costs, freight charges, product costs, and other project expenses • Verify approvals, proofs, and documentation before invoicing • Coordinate with internal teams to resolve billing discrepancies and support project closeout

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, Management, or a related field is preferred • 1–3 years of experience in customer service, account coordination, project coordination, promotional products, print/packaging, marketing agencies, or a related environment • Strong verbal and written English communication skills • Ability to manage multiple projects, orders, deadlines, and stakeholders while maintaining accuracy • Strong interpersonal and customer service skills • Ability to remain calm, resourceful, and proactive when handling delays, stock shortages, order changes, or time-sensitive requests • Ability to work within U.S. business hours or an assigned overnight/graveyard schedule in Philippine time • Proficiency in Google Workspace, Microsoft Office, spreadsheets, and business or order management systems • Experience with NetSuite or similar CRM/order management systems • Experience with SAGE or other promotional product management platforms • Familiarity with Google Sheets and Google Drive • Canva proficiency for presentations and product decks • Familiarity with ASI/PPAI networks and the branded merchandise industry is a strong advantage • Knowledge of promotional product categories, apparel, corporate gifts, and custom merchandise • Experience with product decoration techniques such as embroidery, screen printing, heat transfer, and engraving is a plus • Experience working with suppliers, distributors, manufacturers, or promotional product vendors is preferred • Familiarity with pricing, product sourcing, inventory availability, lead times, shipping, and order fulfillment is an advantage

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth