Sales Order Specialist

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Handle all aspects of order entry and order management operations • Plan, organize, and manage service orders from customers • Review order data, correct errors, and generate purchase orders for suppliers • Review submitted orders for artwork formatting, completeness, accuracy, delivery timelines, and acceptable margins • Update orders to allocate quantities shipped to customer locations • Document order-related activities in various systems • Provide day-to-day customer service to clients and vendors • Provide customers with pricing information, order status, samples, and completed-order updates • Respond to customer service and order management issues to prevent processing delays and errors • Complete client orders while balancing speed and accuracy • Perform related ad hoc tasks

🎯 Requirements

• Highly proficient spoken and written English communication • Strong organizational and time management skills • Excellent attention to detail and analytical skills • Excellent problem-solving skills • Ability to prioritize, multitask, be flexible, and meet deadlines • Bachelor's degree in Marketing, Communications, Business Administration, or a related field • 1–2 years of direct promotional, customer service, or order management experience • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct promotional-industry experience or comparable e-commerce experience is beneficial • Strong customer service skills and adaptability to different personalities • Experience with promotional-industry software such as Sage, ESP, CommonSku, and Syncore • Ability to work in a fast-paced, constantly changing environment and meet tight deadlines

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits • Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth