Customer Success Associate

May 7

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DocMatter

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The Collaboration Platform for Healthcare

Networking • Collaboration • Medical Device • Digital Health • Pharmaceutical

51 - 200

💰 Series A on 2021-06

Description

• Customer Relationship Management: Build and maintain strong relationships with medical association partner’s staff and leadership, serving as their primary point of contact for inquiries, concerns, and support needs. • Onboarding and Training: Guide partners through the onboarding process, ensuring smooth adoption of DocMatter platform and services. Provide comprehensive training sessions to familiarize medical association staff and leadership with the DocMatter platform. • Strategic Planning: Collaborate with medical association partner’s staff and leadership to understand their goals and challenges, offering strategic guidance and recommendations to optimize their experience and achieve desired outcomes. Align with DocMatter Clinical Engagement Team and DocMatter Data Team to meet partner’s goals. • Product Support: Provide ongoing support and assistance to partners. Troubleshoot technical issues, escalate complex issues to the appropriate teams, and ensure timely resolution. • Data Analysis and Reporting: Utilize data analytics tools to track partner’s usage patterns and performance metrics. Generate regular reports and insights to help medical association staff and leadership understand their progress and make informed decisions. • Renewals: Proactively engage with partners to ensure renewals. • Feedback Collection: Gather feedback from partners regarding their experience with DocMatter products and services. Advocate for partners needs and preferences internally to drive product improvements and enhancements. • Industry Knowledge: Stay updated on industry trends, regulations, and best practices related to medical associations. Share insights and recommendations with partners to help them stay competitive and innovative.

Requirements

• Bachelor's degree • A natural curiosity, attention to detail, and organizational skills • Strong written and verbal communication skills • A solution-oriented mindset • Passion for healthcare • Ability to Travel (5%) • 1-3 years’ experience in SaaS customer success

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work From Home • Wellness Resources • Stock Option Plan