Account Manager

April 19

DoiT International

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DoiT develops the technology and expertise needed to solve both essential and complex cloud challenges.

Google Cloud Platform • Google Apps Business • Google Maps for Work • Cost Optimization • Amazon Web Services

201 - 500

Description

• The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. • Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

Requirements

• Experience with AWS, GCP or Azure • 2+ years of experience in an Account Management Engineering role • 2+ years experience within a cloud reseller • Strong verbal/written communication skills in English and French • Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships • Great operational/administration skills, analytical, detail-oriented and able to 'zoom' in/out from the big picture to the minutiae • A desire to grow within the organization and continuously broaden your skill sets • A great sense of humor and enjoys having fun at work • Cloud Certifications (e.g. AWS Cloud Practitioner or Google Cloud Digital Leader certifications) • Experience in FinOps

Benefits

• Unlimited PTO • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program