Customer Success Manager

March 15

EasyPost

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EasyPost is a Shipping API that solves complex logistics problems for eCommerce businesses.

postage • shipping • API • logistics

51 - 200

💰 $25M Series B on 2021-09

Description

• Build and nurture long-term relationships with customers, serving as their main point of contact. • Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services. • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems. • Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags • Have the hard conversations. • Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM. • Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.

Requirements

• Bachelor’s Degree • 5+ years of related experience in a customer facing role, master’s degree and 3+ years of related experience, or equivalent related work experience. • Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams. • A self-starter with initiative, drive and strong desire to succeed. • Previous experience working in shipping and logistics a plus. • Knowledge of Salesforce and Zendesk a plus.

Benefits

• Comprehensive medical, dental, vision, and life insurance • Competitive compensation package and equity • 401(k) match • Monthly work from home stipend of $50 net • Flexible work schedule and paid time off • Collaborative culture with a supportive team • A great place to work with unlimited growth opportunities • The opportunity to make massive contributions at a hyper-growth company • Make an impact on a product helping ship millions of packages per day