Senior Customer Service Analyst

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Edenred

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

📣 Marketing

Food & Beverage • Logistics • Marketing

Edenred is a leading digital platform for services and payments, acting as the everyday companion for over 60 million users and more than 2 million partner merchants across 45 countries. With close to 1 million corporate clients, Edenred specializes in specific-purpose payment solutions such as meal benefits, engagement platforms, multi-energy solutions including EV charging, and corporate payments via virtual cards. Their offerings are designed to enhance user well-being and purchasing power while improving companies' attractiveness and efficiency. With a commitment to connected work ecosystems, Edenred managed €41 billion in business volume in 2023, primarily through mobile applications, online platforms, and cards, and employs 12,000 people. They aim to create a safer, more efficient, and responsible work environment.

📋 Description

• Manage benefit and allowance requests according to demand • Request supplemental orders and reissues when necessary • Monitor the status of ongoing requests and ensure system updates • Extract, review, and consolidate periodic reports • Identify inconsistencies in databases and support corrections when applicable • Handle cases where purchases cannot be completed, coordinating with HR or the employee • Record interactions and ensure the requester receives a response with a solution and timeline • Monitor task queues and internal tickets, working within SLAs • Respond to HR team requests promptly and with quality • Provide consultative support and log the history of interactions • Create tracking schedules for requests and support delivery control

🎯 Requirements

• Previous experience in customer service, operational support, or administrative routines • Experience tracking requests, handling incidents, and managing workloads • Comfortable with data analysis, verification of information, and report generation • Good verbal and written communication skills • Organizational skills, attention to detail, and ability to prioritize • Proficient in Microsoft Office, especially Excel • Comfortable using internal systems and managing SLAs • Proactive and solution-oriented attitude • Analytical ability and attention to detail • Strong routine management and ability to handle multiple demands • Customer experience-focused • Committed to quality and deadlines • Experience supporting HR is a plus • Experience in benefits operations is a plus • Experience working with operational queues, tickets, and administrative handling is a plus • Consultative approach in relationships with internal clients is a plus

🏖️ Benefits

• Multicultural, challenging, and dynamic environment • Opportunities to expand skills and grow in a global company • Equal opportunities and commitment to preventing discrimination