Customer Onboarding Specialist

March 29

Emotive

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Texting that's human, at any scale.

SaaS • Mobile Marketing • B2B

51 - 200

Description

• Empower customers using the Emotive Conversational Sales Platform • Own customer lifecycle from onboarding to renewals • Engage with clients and build relationships • Identify opportunities for client investments • Provide feedback from market to product team • Deliver keynotes and webinars on personalization • Improve customer facing and internal processes

Requirements

• 3+ years of customer success or account management experience • Technical (SaaS) product knowledge • Highly organized, project management background a plus • Ability to build rapport and simplify processes • Empathetic and customer-oriented • Creative problem-solving skills • Experience advocating for customers' needs • Data-driven for process/product improvements • Strong communication and interpersonal skills

Benefits

• Impacting the eCommerce industry • Opportunity for personal and professional growth • Commitment to diversity and inclusion • Equal opportunity employer