Customer Account Manager

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🕒 May 1

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Employ Humanity

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🤝 B2B

📚 Education

B2B • Education

Employ Humanity is a leadership development and culture design firm founded by Bill Marklein that helps organizations build servant leadership, stronger workplace culture, and employer branding through keynote speaking, workshops, conferences, training programs (including Sunday Night Leadership®), team courses, and strategic retreats. The company organizes events like Leadership Day at Lambeau Field, offers speaking and corporate training services, and promotes workplace excellence and employee engagement to business audiences. Employ Humanity also maintains a large social audience and supports membership, nominations, and awards to celebrate leadership and great workplaces.

📋 Description

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities • Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy • Lead renewal cycles proactively, including early engagement for manual renewals and ensuring on-time execution across accounts • Drive predictable revenue through accurate pipeline management, forecasting, and CRM hygiene • Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts • Strategically assess a large portfolio to focus on high-potential customers and growth opportunities • Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue • Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth • Leverage Salesforce and automation tools to efficiently manage account activity, data accuracy, and customer engagement at scale • Meet quota targets across retention and expansion, contributing to overall revenue growth and customer lifecycle value

🎯 Requirements

• Minimum of 2 years of experience in account management, customer success management, or sales; SaaS experience preferred • Proven track record of meeting or exceeding quota in a revenue-focused role • Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base • Experience working within high-volume or scaled account environments, with the ability to prioritize effectively • Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions • Strong commercial acumen and ability to navigate customer conversations with a consultative approach • Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously • Clear and effective communication skills, both written and verbal • Collaborative mindset with the ability to work cross-functionally and influence without authority • Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability

🏖️ Benefits

• Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work. • Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being. • Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.