Senior Client Success Manager

April 26

EnergyHub

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EnergyHub empowers utilities and their customers to create a clean, distributed energy future.

Energy management • Demand response • Energy efficiency • Consumer engagement • software

51 - 200

💰 $500k Debt Financing on 2012-12

Description

• Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization. • Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals. • Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. • Be a product and service expert: Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success.

Requirements

• A BS or BA degree • 5-7 years of professional experience in technology services or customer success -- strong preference for experience within a SaaS or enterprise software-related field • Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner • Demonstrated success working with enterprise level utility clients, or adjacent industries • Strong project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies • An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets • The ability to build trust and outstanding client and partner relationships • Experience collaborating with product teams to the benefit of the client and long-term vision of the organization • Good judgment in a business context • Experience working with a team in a cross-functional, fast paced work environment • Experience working in or with renewable energy, utilities, and grid services or adjacent industries required • Willing and available to be on a call several weeks per year for after-hours emergency client escalations

Benefits

• 100% paid medical for employees • 401(k) with employer match • Casual work environment • Flexibility to set your own schedule • Fully stocked fridge and pantry • Free Citi Bike membership • Secure bike rack • Gym subsidy • Paid parental leave • Education assistance program