Customer Success Manager

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Tenable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Tenable is a cybersecurity company focused on providing exposure management solutions. Its Tenable One platform offers comprehensive visibility into an organization's attack surface, helping businesses anticipate and prevent likely cyber attacks by effectively communicating and managing cyber risks. Tenable's solutions include vulnerability management, cloud security, OT/IoT security, and identity exposure management. The company is recognized for its excellence in vulnerability management, offering leading solutions that integrate various security aspects such as Active Directory compliance, cyber insurance, and zero trust environments. Tenable is a trusted partner for more than 44,000 customers worldwide, providing advanced insights and intelligence through Tenable Research, making it a leader in managing the modern attack surface across IT and OT infrastructures.

📋 Description

• Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with business objectives • Lead customers through the onboarding process • Meet or exceed renewal and expansion targets through proactive engagement and relationship management • Monitor customer health metrics and adoption trends, proactively addressing risks and enhancing product utilization • Conduct discovery conversations to identify customer goals, pain points, and success criteria • Maintain a foundational understanding of Tenable’s product suite to articulate value and drive adoption • Collaborate with Territory Managers, Sales Engineers, and other internal teams to address customer needs and identify upsell opportunities • Serve as the primary point of contact for account escalations and manage resolutions

🎯 Requirements

• BA/BS degree or equivalent work experience • 5+ years in customer-facing roles • 3+ years in account management, sales, or similar customer retention, growth, and engagement roles • Experience with SaaS or subscription-based solutions, including driving adoption and delivering measurable customer outcomes • Strong relationship management and trusted-advisor skills • Success meeting or exceeding renewal and expansion targets while maintaining customer satisfaction • Analytical mindset and experience using customer data and insights • Exceptional verbal and written communication skills • Proficiency with Salesforce.com and Google Suite • Strong organizational skills; ability to prioritize and multitask in a fast-paced, revenue-driven environment • Familiarity with customer success methodologies and best practices • Willingness to travel once per year for company events • Must be fluent in Spanish and English

🏖️ Benefits

• Willingness to travel once per year for company events, such as the Sales Kickoff or training sessions • Support and resources to do meaningful work • Culture of belonging, respect, and excellence