Senior Salesforce Administrator

April 10

Eventbrite

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A global platform that allows anyone to create, share, find and attend events that fuel their passions$1. .$1

event ticketing • event registration • tickets • event planning • social commerce

501 - 1000

Description

• Full-time remote role for a Senior Salesforce Administrator • Responsible for designing, building and managing objects in Salesforce and integrating 3rd party applications within the Salesforce platform • Ensuring a smooth operation of the Salesforce platform, data management and system maintenance • Helping to improve the tech stack • Platform support/management of other applications that integrate with Salesforce or support the GTM Teams • Develop a comprehensive understanding of stakeholder business processes and how those processes leverage the applications supported by the GTM BizSystem Team • Sandbox environment management • Identifying and gathering requirements, translating into best practice, scalable solutions • Designing a data management strategy to improve Salesforce data quality • Proactive system maintenance including Security Reviews, Release Updates, etc. • Analyzing system gaps, troubleshooting issues, and implementing solutions • Contributing to the platform roadmap and defining priorities • Staying up to date with advanced Salesforce features and bringing back to the business for continuous improvements • New user and ongoing user training, technical documentation, user support tickets • Monitoring and improving user adoption • Non-standard work hours during evenings and/or weekends as needed

Requirements

• 7+ years of experience with database application development and/or administration required • Strong Salesforce product knowledge and +5 years’ of Salesforce Administration hands-on experience with Sales & Services Cloud • Certified Salesforce Administrator • Experience with supporting other GTM Tools (HubSpot, Groove, Conga, Docusign, etc.) • Strong knowledge of Lightning interface and Flow automations preferred • Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language • Understanding of business analysis and the ability to document processes and technical functionality • A strong customer service mindset and desire to help solve problems • Familiarity with Agile methodologies • Experience working asynchronously and with global teams

Benefits

• Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family • Support in a remote environment • Wellness allowance • Carrot family planning benefit • Origin Financial Planning service • Modern Health and BriteBreaks (generally the first Friday of every month off)