Account Manager

🔥 5 minutes ago

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EventMobi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

🤝 B2B

SaaS • B2B • Event Management

EventMobi is a comprehensive event management platform that offers a flexible range of tools for organizing in-person, virtual, and hybrid events. Founded in 2009, EventMobi provides solutions such as mobile event apps, live streaming, video production, and attendee engagement features to create immersive event experiences. The platform is trusted by associations, agencies, and corporations to handle various aspects of event management, including registration, badge design, social media integration, and analytics. With over 15 years of experience, EventMobi continues to enhance the event experience for planners and attendees alike.

📋 Description

• Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets • Be the first point of contact for our amazing customers when they need help - we work with professional event planners and event marketers working at small to large corporations, associations and event agencies. • Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers. • Drive product adoption and achieve the highest level of customer success through proactive engagement and support • Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls. • Prospect for growth opportunities within your existing client base through referral and other networking initiatives. • Stay on top of active events and manage projects from conception to post-event by liaising with various team members from graphics design, support, product and professional service teams. • Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts. • Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager. • Actively participate and contribute to team meetings, Slack discussions & 1:1s • Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts.

🎯 Requirements

• 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred) • Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events. • A track record of achieving and/or exceeding targets through upsell and growth • Extensively worked within CRM such as HubSpot or SalesForce • Obtained a Bachelor's degree or equivalent. • Fluency in English and German is required.

🏖️ Benefits

• 25 vacation days + 3 summer days + your birthday is a holiday • Opportunities to meet your co-workers in person in one of the WeWork Co-working Offices throughout the year • Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home.