Senior Manager of Customer Success

April 16

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EvenUp

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EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.

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Description

• Lead and mentor one of our customer success teams (6-10 CSMs), providing guidance, support, and coaching to ensure high performance and professional growth • Develop and implement strategies to drive platform utilization and customer satisfaction, leveraging data-driven insights and best practices • Proactively identify opportunities for upselling and cross-selling additional services or features to existing clients • Establish and maintain strong relationships with key clients, serving as a trusted advisor and advocate for their needs and priorities • Collaborate cross-functionally with sales, product, and marketing teams to ensure a seamless customer experience • Analyze customer feedback and data to identify trends, issues, and areas for improvement and develop action plans to address them • Serve as the voice of the customer within the organization, advocating for their needs and influencing product development and enhancements • Develop and maintain a deep understanding of EvenUp’s products, services, and industry trends to effectively support and advise clients • Stay abreast of emerging technologies and best practices in customer success and apply them to enhance the customer experience and drive business results

Requirements

• 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role • Strong leadership and management skills, with the ability to motivate and inspire a team • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders • Strategic thinker with the ability to develop and execute customer success initiatives • Ability to travel 1-2 weeks a month for client meetings or industry events, if required • Experience working in a SaaS or technology-driven environment preferred • Experience working in legal technology or experience in the legal profession preferred

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Flexible paid time off and 10+ holidays per year • A stipend to upgrade your home office for fully remote roles • 401k for US-based employees