Specialist Functional Analyst – Salesforce

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🕒 January 14

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Everymind

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

Everymind is a mental health support organization dedicated to providing accessible resources and services for individuals seeking mental wellness. They focus on creating community-driven programs and initiatives that promote mental health awareness, prevention, and support, aiming to foster a culture of well-being and resilience in society.

📋 Description

• Act as a Salesforce Functional Analyst, working with Communications Cloud. • Elicit, analyze and document business requirements together with the technical team and business stakeholders. • Translate business needs into clear functional requirements for implementation in Salesforce. • Perform functional configuration of the Salesforce platform (flows, objects, fields, validation rules, page layouts and declarative automations). • Support the technical team with functional detailing and validation of proposed solutions. • Assist with refinements, functional alignments and support for the project’s agile ceremonies together with the Project Lead. • Ensure solutions adhere to the client’s business processes and Salesforce best practices. • Support functional testing, user acceptance testing (UAT) and go-live monitoring.

🎯 Requirements

• Experience with Salesforce in a Functional Analyst role or equivalent position. • Experience in eliciting and documenting functional requirements. • Background in Salesforce projects for medium- to high-complexity corporate environments. • Functional knowledge of Salesforce Sales Cloud and/or Service Cloud. • Experience or strong familiarity with Salesforce solutions for the Telecom industry (Communications Cloud). • Ability to act as a bridge between business and technology. • Experience in agile environments (Scrum or Kanban). • Proactivity, autonomy and a collaborative mindset. • Excellent communication skills and the ability to build relationships with both technical and business stakeholders.

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Meal and/or food allowance • Childcare assistance • Day off on your birthday • Total Pass • Home-office allowance • Zenklub