Technical Project Manager

April 13

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Today’s Emerging Technology will be Tomorrow’s Competitive Advantage

Data Center Technologies • Enterprise Storage • Virtualization • Network • Security

51 - 200

Description

• Manage the Delivery Operations and responsible for overall Service Delivery of a project. • The role involves managing the contract effectively, which includes operations, transition, finance & providing leadership (in order to provide the client with a high-quality service). • Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & client's expectations. • Acts as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities. • Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues. • Develop strong working relationships with key client stakeholders and proactively address their needs. • Drive Best Practices sharing sessions amongst the teams to augment delivery. • Manage internal/external technical resources for project delivery. • Accurately forecasts and manages costs & profitability for the project.

Requirements

• Bachelor's degree in business or related field, or 10-years of industry-specific experience. • In-depth knowledge of monitoring, ticketing and management platform infrastructures. • Strong IT technical and project management skills with excellent customer service skills. • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information. • Must possess initiative with strong analytical and problem-solving skills. • Strong familiarity with project management tools and methodologies. • Strong analytical and decision-making skills. • Ability to effectively communicate with customers. • Must display great attention to detail. • Must be comfortable working in a fast-paced dynamic environment. • Excellent verbal, written, and interpersonal skills. • Ability to prioritize and organize effectively. • Ability to work on multiple projects simultaneously. • Ability to work both independently and with others. • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines. • Proficiency in using MS Office Suite and Windows-based computer applications.

Benefits

• Salary commensurate with years' of experience, technical expertise and geographic location. • Salary range: $85,000 to $150,000. • Performance bonuses. • Benefits package that includes 100% paid medical, dental and vision for the employee. • 401(k) with employer match. • Strong company culture. • Flexible PTO policy. • Flexible working arrangements. • Annual company overnight retreat (employee + significant other)