Operations Associate
April 2
Description
• Data Analysis: Collect and analyze data to support decision-making, generate reports, and provide insights to identify trends, issues, and opportunities for improvement. Monitor KPIs and performance metrics to track progress. • Process Improvement: Identify inefficiencies in operational processes and propose solutions for improvement. Collaborate with cross-functional teams to streamline workflows. • Project Management: Participate in and drive initiatives forward within Customer Operations, Customer Success, and Sales as needed across planning, execution, and evaluation. • Administrative Support: Prepare reports, presentations, and materials, and perform data cleanup within Salesforce and Google Sheets. • Strategic Planning (Optional): Assist in the development and implementation of strategic plans and initiatives. Collaborate with cross-functional teams to align strategies with business goals. • Cross-Functional Collaboration: Collaborate with departments such as Finance, Marketing, Product, and Engineering to support strategic and operational initiatives.
Requirements
• Education in business administration, finance, operations management, or related fields (not absolute but nice-to-have). • Experience in similar previous roles (operations, strategy, or something similar) in a fast-paced work environment. • Strong analytical skills with the ability to gather, analyze, and interpret data. • Excellent project management skills with attention to detail and the ability to prioritize tasks. • Proficiency in data analysis tools and software (Excel, Salesforce). • Strong communication, presentation, and interpersonal skills. • Ability to work independently as well as collaboratively in a team environment.
Benefits
• Competitive salary • Flexibility on vacation and time off • Healthcare paid by the company • Work from home
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