Strategic Account Manager

🕒 March 16

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fingerprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

📋 Description

• Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations. • Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition. • Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions. • Ensure on-time, predictable renewals with clear forecasting and risk mitigation. • Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases. • Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations. • Build and maintain a healthy, accurate expansion pipeline for assigned accounts. • Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment. • Build trusted relationships with senior decision-makers and economic buyers within each account. • Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage. • Act as a senior point of escalation for commercial and relationship-driven issues. • Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership. • Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.

🎯 Requirements

• 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS. • Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups. • Strong track record of renewals, expansions, and long-term account growth. • Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data). • Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

🏖️ Benefits

• Health insurance • 401(k) matching • Remote work options