FireMon
Improve Security Operations. Improve Security Outcomes.
security • firewall • management • software • compliance
201 - 500
💰 $40M Debt Financing on 2020-08
Customer Support Engineer
March 12
FireMon
Improve Security Operations. Improve Security Outcomes.
security • firewall • management • software • compliance
201 - 500
💰 $40M Debt Financing on 2020-08
Description
• Leveraging technical awareness and customer service skills • Engage with customers via chat, meeting software, email, and phone • Prioritize and manage multiple tickets • Triage, troubleshoot, and resolve customer issues • Enhance FireMon services through knowledge sharing and collaboration • Provide 24/7 on-call support coverage
Requirements
• Fast learner with ability to act on critical feedback • Technical certifications or pursuing relevant degree • Knowledge of Network Security, Firewall, Linux, and Endpoint Vendors • Excellent communication and organizational skills • Strong time management and problem-solving capabilities • Experience in incident management tracking systems • Intermediate knowledge of networking protocols and log file analysis • Ability to manage customer expectations • Strong researcher and self-starter
Benefits
• Opportunity to work remotely • Impact on product and business • Voice ideas and collaborate • Securely backed by savvy investors • Experience agility and autonomy of a smaller company
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