Sr. Critical Cases Support Specialist
February 29
Description
⢠Trustpilot Master: Manage Trustpilot page to respond to negative reviews ⢠From Frown to Smile: Design strategies to minimize negative reviews ⢠BPO Buddy: Support BPO agents with intricate cases ⢠Escalation Expert: Handle escalations requiring deep product knowledge ⢠Product Guru: Become expert in Firstbase products ⢠Process Enhancer: Analyze feedback from bad reviews to improve processes ⢠Chargeback Champion: Resolve chargeback disputes ⢠Retention Rockstar: Own retention process ⢠Organizational Whiz: Juggle multiple tasks efficiently
Requirements
⢠2+ years of customer service experience ⢠Strong analytical and problem-solving skills ⢠Excellent communication and interpersonal skills ⢠Ability to work independently and as part of a team ⢠Detail-oriented and organized ⢠Proficient in relevant customer service tools ⢠Deep understanding of products/services ⢠Passion for customer service and exceeding expectations ⢠Bonus: Experience in fast-paced environment, industry best practices, data analysis tools
Benefits
⢠Become the guardian champion of customers ⢠Opportunity to impact and drive positive change within the company ⢠Work within a dynamic role that challenges problem-solving skills
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