Account Manager, North America SMB

Job not on LinkedIn

🕒 April 10

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction • Conduct periodic check-ins to understand customer needs and identify opportunities for improvement • Build relationships with operational and mid-level stakeholders within customer organizations • Act as the customer advocate internally to ensure timely resolution of issues • Drive contract renewals and identify opportunities for incremental growth within existing accounts • Promote additional SaaS modules, features, and services aligned with customer needs • Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management • Support customers in understanding the value of Accruent solutions and best practices • Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels • Maintain accurate CRM records for forecasts, renewals, and pipeline activities • Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience

🎯 Requirements

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software • Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals • Strong communication and relationship-building skills • Familiarity with CRM tools such as Salesforce • Experience in asset management, facilities, or real estate-related software is a plus

🏖️ Benefits

• Health benefits • Professional development opportunities • Paid time off • Flexible working arrangements