FreshBooks
Reshaping the World to Suit the Needs of Self-Employed Professionals and Their Teams
SaaS • web application • accounting • small business • invoicing
201 - 500
💰 $125M Debt Financing on 2022-08
Support Specialist (Remote, Mexico)
March 23
FreshBooks
Reshaping the World to Suit the Needs of Self-Employed Professionals and Their Teams
SaaS • web application • accounting • small business • invoicing
201 - 500
💰 $125M Debt Financing on 2022-08
Description
• Respond to customer support inquiries using ticket-based system • Provide exceptional customer service through various channels • Support customers with product questions and issues
Requirements
• 1+ year of customer service experience • Expert troubleshooting abilities • Fluent in English and Spanish • Empathetic • Able to energetically engage with customers • Technical aptitude • Love for learning • Meet technical specifications for remote work
Benefits
• Work remotely from Mexico • Support customers via phone and email • Flexible full-time shifts with at least one weekend day • Training provided • Opportunities for growth and learning
Apply Now
