Customer Support Specialist | Mexico City

March 21

Monograph

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The easy-to-use project management platform build exclusively for architecture and engineering firms.

Time Tracking • Real Time Budgets • Project Scheduling • Resource Planning • Forecasting

51 - 200

Description

• Resolve support tickets • Troubleshoot reported issues before escalating to the engineering team. • Identify ticket triage inefficiencies proactively and help drive scalable and sustainable improvements for our customer team • Develop deep knowledge of our product and stay up to date on the most current product releases. • Collaborate cross-functionally to help promote a consistent user experience. Provide product and user experience feedback to our product team.

Requirements

• A strong sense of urgency and accountability. • A keen eye for detail and operational efficiency. • Previous experience in a customer support or success role. • Experience with our support tool, Intercom. • Access to reliable internet connection and proficiency with G Suite, Zoom, Slack, and other basic internet technologies. • Bonus Points: Experience or familiarity with the architecture industry or QuickBooks

Benefits

• Innovative engineering and product culture • Early-stage well-funded company • Inclusion and diversity as a company priority • 100% premium coverage on our healthcare plans for employees and their families • Dental & vision coverage for employees and families • New laptop & equipment • Wellness Stipend